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  • Return Policy

    Overall Return Guidelines These are FS’s overall return guidelines. All returns must meet the overall guidelines in order for the individual return policy to apply.

    • The product is purchased directly from FS.
    • The returned product must be in a saleable condition and exhibits no physical damage.
    • All the original product packaging (including instructions, accessories, trademark, etc.) must be sent back along with the product.
    • A Return Merchandise Authorization (RMA) must be provided to FS.

    If any of the above conditions and requirements are not met, the item is not confirmed as a faulty good, or the product is not returned with prior approval, the return case will be rejected under this policy. In this case, FS will not be responsible for any incurring charges.

    FAQs

    • Q:How can I return an item if I'm not a registered customer or placed an offline order?

      A:If you have placed the order as a guest or just placed an offline order, you can start a return through the "Product Return Request".
    • Q:How can I return an item if I'm not a registered customer or placed an offline order?

      A:If you have placed the order as a guest or just placed an offline order, you can start a return through the "Product Return Request".
    • Q:How can I return an item if I'm not a registered customer or placed an offline order?

      A:If you have placed the order as a guest or just placed an offline order, you can start a return through the "Product Return Request".
    • Q:How can I return an item if I'm not a registered customer or placed an offline order?

      A:If you have placed the order as a guest or just placed an offline order, you can start a return through the "Product Return Request".